Duh? Maybe it’s not that obvious, but it certainly should be. This article does a nice job comparing other activities employees do to “waste time” offline.
Money Quote: Gary Rudman, president of GTR Consulting, “These two worlds will continue to collide until there’s a mutual understanding that performance, not Internet usage, is what really matters.”
Update: Huh, another connection between education and health care, out-of-whack performance metrics in higher ed.