“How can we get 2x the efficiency and better NPS scores with half the people?”

What’s your biggest aspiration for healthcare?

Whenever you see the jobs report coming out from the federal government, healthcare is always in a huge boom. We’re hiring people like there’s no tomorrow and we’re hiring those people because our processes are becoming more and more complex. But we’re going to reach a point where adding people creates no new value; rather, it just maintains the complexity. Really, what I want to say is this: “How can we get 2x the efficiency and better NPS scores with half the people? How do you maintain the humanity of good, old-fashioned healthcare in a world that could be made more efficient through technology and a redesigned process?”

Design Everything: Conversations with Jay Parkinson, MD (Part 1)

Job Quality Index

FUCKING FINALLY:

"The US Private Sector Job Quality Index (or JQI for short)…a new monthly indicator that aims to track the quality of jobs instead of just the quantity. "

— Anne Helen Petersen (@annehelen) November 21, 2019

"The prevalence of low-quality jobs suggests that there’s still a lot of slack in the labor market—meaning, people could be working more or using their skills more fully than they currently are….."

— Anne Helen Petersen (@annehelen) November 21, 2019

Every giddy announcement of unemployment numbers should contextualized with this number. Full stop.

— Anne Helen Petersen (@annehelen) November 21, 2019