When you read this, it seems like everyone is trapped in a system that they are powerless to change. Patients probably wouldn’t have it work this way.
Mesmerizing how some of these opinions still ring true in 2008.
As we search for ways to make our health care system better, wouldn’t it be appropriate to ask patients what they wanted, what they see as areas of needed improvement? In fact, I’ll argue improvement efforts should start with the voices of patients.