Beautiful representation of Joint Commission data by Pentagram and GE. The colored boxes are performance indicators for over 30 quality/evidence-based measures. You can drill down to find your local hospital.
Grant McCracken recalls a recent experience on a Virgin Atlantic flight:
I was trying to charge my phone on my Virgin Atlantic flight home from London and one of the attendants descended on me to insist that I cease and desist. I tried to explain that a cell phone was essential to meeting up with one’s car service. She didn’t care.
We’ve all had a similar experience; a power tripping individual having a bad day. Trivial as it may seem, he makes a great point about all the work a company does to build a brand (and Virgin, generally, has a pretty good one) only to let it be quashed by a bad-adituded employee enforcing sketchy policy.
Rules are rules; until their mashed up with awareness. Grant suggests another approach:
Natalie could have found a way to give me an extra 5 minutes of charge. "Our little secret" and “this is an exception I make only for you” would have augmented the brand wonderfully.
What we need in organizations are people with a lot of power and no budget. Darn insightful.
Rory Sutherland: Sweat the small stuff
It’s the secret to life. This just makes so much sense:
It’s a simple proposition: read an article a day. When you are done, make a quick note on what you have read in your notebook. Over time the notebook grows. And yet I honestly believe few people do this. (Savage Minds)
Suddenly, you feel like John Nash, you can’t keep up with your own mind as geometric symbols float over the magazine articles in your lap. Someone strikes up a conversation about health care, and suddenly everything you’ve ever heard about the topic is at the tip of your tongue.
Damn, coffee is awesome.
You are Not So Smart because coffee is an amazingly addictive D-R-U-G; but it’s so good (and I need it in the morning).
“The basis for the lawsuit is the defamatory statements that were made on websites and to other sources,’’ Tanick said. “However, by no means does Dr. McKee want to in any way prevent or affect any kind of communications that may be made to the Board of Medical Practice or any other regulatory agencies. The purpose of the lawsuit is to prevent defamation being made on the websites and through other sources.’’
I think this aptly applies to healthcare just as it does to advertising. Alex Bogusky: ”… there begins to be a protective mode in any industry. So as you go out and try to change the rules, and try to tear down some of the old ideas, it’s not just the other agencies that will try to protect that … there’s a lot of vested interests in the way things are done right now, to continue going on. And if you wind up on the ‘new’ side of that, you’re going to have a lot of people really unhappy with you.“
Unwavering commitment to patient safety: if not now, when?
Given the realities of today’s complex business environment, it is no longer possible to satisfy a workforce with one broad, standard approach to managing talent. A perfect storm of events and trends is pushing organizations to abandon the traditional employment compact along with the one-size-fits-all approach to human resources.
e-Patient Dave talks patient empowerment.